Shipping policy
2.1 Order Processing
Orders are normally processed within 1–2 business days after payment verification.
Orders placed during weekends, public holidays, promotional campaigns or high-demand periods may require additional processing time.
Processing time is separate from delivery time.
2.2 UAE Delivery
Estimated delivery after dispatch:
Dubai and other UAE locations: approximately 2–5 business days.
Delivery times are estimates and may vary according to the destination, courier capacity, public holidays, weather, access restrictions and other circumstances outside our reasonable control.
2.3 International Delivery
International delivery is available only to countries displayed as eligible at checkout.
Estimated international delivery after dispatch is approximately 5–12 business days. Customs inspections and local clearance procedures may extend this period.
2.4 Shipping Charges
Shipping charges are calculated based on the destination, service level, parcel size, weight and any applicable promotion. The charge will be displayed before payment is completed.
We will not add an undisclosed delivery fee after the order has been accepted.
2.5 Customs Duties and Import Taxes
For deliveries outside the UAE, the customer is responsible for import duties, customs fees, brokerage charges and local taxes unless the checkout expressly states that duties and taxes are included.
Customs authorities may request identification or additional information from the recipient. We are not responsible for delays caused by a recipient’s failure to provide the required information or pay applicable charges.
If an international parcel is rejected or abandoned because duties or taxes were not paid, reasonable return costs and non-recoverable charges may be deducted from any refund, to the extent permitted by law.
2.6 Tracking
Where tracking is available, the tracking number or link will be sent by email, SMS or another contact method supplied with the order.
Tracking information may require up to 24–48 hours after dispatch to become active.
2.7 Delivery Address and Contact Details
Customers must provide a complete and accurate delivery address, telephone number and contact details.
Please contact us immediately if an address correction is required. We cannot guarantee that an address can be changed after dispatch.
Additional delivery or redelivery costs resulting from an incorrect or incomplete address may be charged to the customer.
2.8 Delivery Attempts and Unclaimed Parcels
The courier may contact the recipient to arrange delivery. If delivery cannot be completed because the recipient is unavailable, cannot be contacted or refuses the parcel, the courier may make another attempt or return the parcel to us.
Reasonable redelivery or return charges may be payable by the customer unless the failed delivery was caused by us or the courier.
2.9 Split Shipments
An order may be delivered in more than one parcel. Where this happens, the customer will not be charged additional shipping fees unless separately agreed.
2.10 Delivery Confirmation and Inspection
A parcel may be delivered to the customer, a person authorised by the customer, a reception desk, concierge or another person reasonably appearing to be authorised at the delivery address.
Please inspect the parcel promptly after delivery. Visible transit damage, missing products or an incorrect product should preferably be reported within 48 hours, together with the order number and clear photographs.
The 48-hour reporting request helps us investigate with the courier and does not remove any mandatory legal rights.
2.11 Delayed or Lost Parcels
If tracking has not updated for an unusual period or a parcel appears lost, contact us at misswhenceae@gmail.com.
We will investigate with the courier. A replacement or refund will be provided where the parcel is confirmed lost and in accordance with applicable law.